Returns and Exchanges
Always read the size guide before purchasing, simply click the pink button in the product description of the relevant item. I strongly encourage you to take your measurements (click here for instructions). Or if relevant, measure a similar item of clothing to compare to the size guide before purchase.
You are more than welcome to Contact Us if you have any questions.
I'm more than happy to accept exchanges of Ready to Wear clothing within 7 days of delivery ONLY if the required size is in stock. Return shipping to be paid by purchaser and an exchange will be processed upon receipt and inspection of item. It must be in new condition. I will pay for shipping to send your exchange item back to you. If you would like to exchange your item, please first email me with your order number via the contact form here: Contact Us .
Returns/Store Credit - Full price items only
I will issue store credit for returns of Ready to Wear clothing within 7 days of delivery, ONLY if an exchange is not possible due to sold out stock. I do not accept any returns due to change of mind. Return shipping to be paid by purchaser and store credit will be issued upon receipt and inspection of item. It must be in new condition. If you need to return your item, please first email me with your order number via the contact form here: Contact Us . A refund may be considered if item is successfully proven to be faulty.
I do not accept exchanges or returns on Custom items unless items are faulty, and within 7 days of delivery. If you feel you have a faulty item please email me with photos and your order number via the contact form here: Contact Us . I strongly encourage you to Contact Us if you are unsure before purchasing Custom Clothing, I am more than happy to help you out.
Please note there are no returns or exchanges on accessories and sale items unless faulty.
I know you will be genuinely happy with your Scarlett Bird if you take the steps to ensure you are purchasing the correct size. I'm sure that with mindful purchasing you shouldn't need to worry! I am always available to answer your questions.